Ezcash bd FAQ — All Your Questions Answered in One Place

You must be at least 18 years old to register on ezcash bd. Registration by anyone under 18 is strictly prohibited, and any account found to be in violation will be closed immediately.

No, each person is allowed only one account. Creating multiple accounts using the same name, mobile number, or device will result in all accounts being suspended and balances may be forfeited.

KYC verification is required for your first withdrawal or for transactions above a certain amount. Simply submit a photo of your NID or passport along with a selfie. Verification is typically completed within 24 to 48 hours.

You can update certain details such as your phone number or email address. However, to change your name or date of birth, you'll need to submit a request to the support team along with KYC verification. Providing incorrect information at registration may cause issues later.

On the login page, click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. If you have trouble with your mobile number, contact us via live chat.

Too many incorrect password attempts will temporarily lock your account. Wait 30 minutes before trying again, or contact our support team via live chat for a faster resolution.

On the login page, select "Log in with OTP". Enter your mobile number and a 6-digit code will be sent to you via SMS. Enter the code to log in without a password. The code is valid for 5 minutes.

Yes, you can log in to the same account from multiple devices. However, for security purposes, it's best to stay on one trusted device. You'll receive an email notification whenever a login occurs from an unrecognized device.

The minimum deposit amount varies by method. Generally, mobile banking starts from BDT 200 and bank cards from BDT 500. Visit the deposit page for the most up-to-date details.

Deposits via mobile banking are usually credited within 30 seconds to 5 minutes. Bank card deposits may take 15 to 30 minutes. If your balance hasn't been updated after 30 minutes, please contact us via live chat.

ezcash bd- accepts deposits via mobile banking, bank cards (Visa/Mastercard), and internet banking. All methods are secure and fully encrypted.

ezcash bd does not charge any fees on deposits. However, your bank or mobile banking provider may apply a small transaction fee in accordance with their own policies.

Start by refreshing the page and waiting 5 minutes. If the issue persists, contact us via live chat with a screenshot or reference number of the transaction. Our team will resolve it within 24 hours.

Withdrawals are typically processed within 30 minutes to 24 hours. Mobile banking is the fastest option. Processing may take slightly longer during peak hours or if KYC verification is pending.

The minimum withdrawal amount is generally BDT 500. This may vary depending on the method and any active promotions. Log in to your account and check the withdrawal section for the latest information.

There are several reasons a withdrawal may be on hold — your KYC verification may be incomplete, bonus wagering requirements may not be met, or your account may require additional verification. Contact live chat for details.

A pending withdrawal can be cancelled in some cases — provided it is still in the approval stage. Once approved, it cannot be cancelled. Contact live chat as soon as possible to request a cancellation.

After registering as a new member, your welcome bonus is credited to your balance automatically once you make your first deposit. No code is required. See the promotions page for bonus amount and terms.

Most bonuses come with specific wagering requirements — for example, you may need to bet 10 to 20 times the bonus amount before you can withdraw. The exact terms for each offer are listed on the offer page.

Share your referral link or code with a friend. When they register and make their first deposit using it, you'll receive a bonus. Find your referral code in the "Referral" section of your account.

No, bonus balance cannot be withdrawn directly. You must first meet the specified wagering requirements. Once those are fulfilled, winnings generated from the bonus can be withdrawn.

ezcash bd- offers Sports Betting (cricket, football, tennis, and more), Live Casino (blackjack, roulette, baccarat), slots, fish games, and a wide variety of other games. New titles are added regularly.

Live betting lets you place bets on ongoing matches in real time. Odds change from moment to moment, so you'll need to act fast — some odds are only available for a few seconds. A stable internet connection will give you the best experience.

If a match or event is cancelled, your stake is generally refunded. Terms may vary in certain cases. Refunds for cancelled events are typically returned to your balance within 24 hours.

In Fish Game, you shoot various fish and sea creatures that appear on the screen. Each fish carries a specific point value. Place higher bets to upgrade your gun. Taking down bigger fish earns you bigger rewards.

Yes. ezcash bd 256-bit SSL encryption is used to keep your data safe. Your personal and financial information is never shared with third parties. All data is protected in accordance with our privacy policy.

Go to "Security" under your account settings. You'll find the option to enable 2FA there. Activate two-step verification using mobile number-based OTP.

ezcash bd will never ask for your password or OTP via email, SMS, or phone. If anyone claims to represent ezcash bd and requests your password, it is a scam. Change your password immediately and report it to our support team.

Change your password immediately and contact us via live chat. Our security team will review your account and, if necessary, temporarily lock it while an investigation is carried out.

Visit the download page and choose the Android or iOS app for your device. On Android, you'll need to download the APK file and install it manually — make sure "Unknown sources" is enabled in your settings. Full instructions are available on the download page.

If the app won't install on Android, go to Settings and enable "Install from unknown sources." Make sure your phone has enough storage space. If the issue persists, clear the app cache or try downloading it again.

Check your internet connection. Clear your browser's cache and cookies. If you're using the app, uninstall and reinstall it. For the best experience during live betting, a stable connection of at least 4G is recommended.